FAQ: Frequently Asked Questions

General questions

How can I rent a 1Home room?

Pick the room you would like to rent on our homepage and fill out the booking form that is on the right side. Our Customer Support will contact you shortly and confirm your booking. You will have to fulfil a booking form with your details. You will receive the Lease Agreement from us, which makes your booking definite. Shortly after you will receive the first invoice that includes the first rent and the security deposit.

Can I make the booking from abroad?

Yes, the bookings should be made in advance.

How much does one room cost?

Room prices depend on the size of the room as well as on the location of the flat. Prices start from 110 euro/month per room excl. utilities.

Do I have to pay a broker's fee?

No brokers fee. You only pay the security deposit and the monthly rent.

Are utilities included in the rental price?

No, the fixed utilities (water, heating, electricity, wifi, cleaning common areas and administration costs) will be added to the price. The monhtly fixed costs for the utilities are 50 EUR per month.

Do I have to move in on the 1st day of the month?

If you move in before the 15th of the month you have to pay for the whole monthly rent. If your move-in date is after the 15th of the month you need to pay for the half of the month.

How does the move-in process look like?

Please inform our Customer Support as soon as you know your arrival date and time. You will receive the contacts of our Property Manager who will meet and greet you at the flat. After which you will sign the Lease Contract and receive the keys from him/her. Please note that the move-in times should be between 8 a.m. and 6 p.m. If possible, please plan your arrival on a weekday.

How does the payment process look like?

You have then 5 days to complete the payment.

Do I have to pay the deposit?

Yes. Before moving in, we issue the security deposit fee which is equal to one-month rent + utilities

Will I get the deposit back?

Yes, if the room is undamaged and tidy after you leave it and you have no debts with us.

What if I cancel my booking before the move-in date?

Unfortunately, no refunds will be made if you cancel your booking.

Are there any cutleries in the kitchen?

Kitchens are equipped with oven, kettle and fridge. Tenant have to provide the cutleries by themselves. You can always ask recommendations from our Customer Support where to get them.

Does 1Home also provide tenants with blankets, pillow and sheets?

Yes, as our aim is to make our tenants' life as comfortable and simple as possible - we do provide brand new blankets, sheets and pillows for the extra fee of 60 euros. Please let our Customer Support know that you're interested so that we can prepare them and send them to your room before your arrival.

Is 1Home affiliated with any University?

No, 1Home is a private company offering affordable quality housing options for (foreign) students and interns.

What happens if I lose my key?

If you lose your key, you are required to pay the fine of 50 euros. We recommend you to have the contacts of your flatmates for any case to be able to access the apartment.

Is smoking allowed in the rooms?

No, smoking in the apartments is strictly prohibited! Fine for doing that is 100 EUR.

Can I have my friend over for a night?

According to our houserules, we do not accept overnight guests. You can have visitors during the daytime but not after 11 p.m.

Are the rooms furnished?

Yes, all rooms come with elementary furniture. There is a bed, a desk, a chair and a wardrobe in all rooms. The common area has the necessary items too: oven, fridge, washing machine and in some cases even a dining table and chairs.

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