FAQ: Frequently Asked Questions

General questions

How can I rent a 1Home room?

Pick the room you would like to rent on our homepage and fill out the booking form that is on the right side. Our Customer Support will contact you shortly and confirms your booking. You will receive the Lease Agreement for us, which makes your booking definite. Shortly after you will receive the first invoice that inludes the first rent and the security deposit.

Can I make the booking from abroad?

Yes, the bookings can be made in advance.

How much does one room cost?

Room prices depend on the size of the room as well as on the location of the flat. Prices start from 110 euro/month per room excl. utilities.

Do I have to pay a broker's fee?

No brokers fee. You only pay the security deposit and the monthly rent.

Are utilities included in the rental price?

No, the fixed utilities (water, heating, electricity, wifi, cleaning common areas and administration costs) will be added to the price. The monhtly fixed costs for the utilities are 50 EUR per month.

Do I have to move in on the 1st day of the month?

If you move in before the 15th of the month you have to pay for the whole monthly rent. If your move-in date is after the 15th of the month you need to pay for the half of the month.

How does the move-in process look like?

Please inform our Customer Support as soon as you know your arrival date and time. You will receive the contacts of our Property Manager who will meet and greet you at the flat. After which you will sign the Lease Contract and receive the keys from him/her. Please note that the move-in times should be between 8 a.m. and 6 p.m. If possible, please plan your arrival on a weekday.

How does the payment process look like?

Every month you receive the invoice on the 1st day of the month. You have then 7 days to complete the payment. The rental price already includes the bill for utilities, you receive no separate invoice for that. Please note that it is essential to add invoice number as a reference to your payment.

Do I have to pay the deposit?

Yes. Before moving in, we issue the security deposit fee which is equal to one-month rent. You will get the deposit back at the end of your rental period given that the room is undamaged and tidy.

Will I get the deposit back?

Yes, if the room is undamaged and tidy after you leave it. At the end of your stay, the Property Manager needs to make sure that the room is tidy and then we will refund you the deposit. Please send us your IBAN number in order to receive the money to the correct account.

What if I cancel my booking before the move-in date?

If you notify us at least 46 days prior to your contractual move-in date, we will refund 100% of the deposit. If you notify us 22-45 days prior to the contract date, we will refund 50% of the deposit. In case you inform us about your cancellation 1-21 days prior to your move-in date, no deposit will be refunded.

Are there any cutleries in the kitchen?

Kitchens are equipped with oven, kettle and fridge. Tenant have to provide the cutleries by themselves. You can always ask recommendations from our Customer Support where to get them.

Does 1Home also provide tenants with blankets, pillow and sheets?

Yes, as our aim is to make our tenants' life as comfortable and simple as possible - we do provide brand new blankets, sheets and pillows for the extra fee of 60 euros. Please let our Customer Support know that you're interested so that we can prepare them and send them to your room before your arrival.

Is 1Home affiliated with any University?

No, 1Home is a private company offering affordable quality housing options for (foreign) students and interns.

What happens if I lose my key?

If you lose your key, you are required to pay the fine of 50 euros. We recommend you to have the contacts of your flatmates for any case to be able to access the apartment.

Is smoking allowed in the rooms?

No, smoking in the apartments is strictly prohibited!

Can I have my friend over for a night?

According to our houserules, we do not accept overnight guests. You can have visitors during the daytime but not after 11 p.m.

Are the rooms furnished?

Yes, all rooms come with elementary furniture. There is a bed, a desk, a chair and a wardrobe in all rooms. The common area has the necessary items too: oven, fridge, washing machine and in some cases even a dining table and chairs.

Questions about Student Hotel

How do I book a room?

You can either a) write an email to studenthotel@1home.eu, and we will help you with everything. Or b) you can always call us at +371 22 324 579 and get the booking information via phone. And last but not least, c) you can always come to our Student Hotel any time and choose from the available rooms on place!

Can I take a look to the rooms before I book?

Yes, you can come to our Student Hotel at any time. There is always somebody to show you the rooms. For the best result, please call us before at +371 22 324 579.

What is included in the room price and where can I look for it?

The price is fixed and you don’t have to pay anything extra! The price already includes everything from utilities (electricity, heating, WiFi & water) to our services (weekly cleaning, change of bedsheets).

Do I need to pay the deposit?

Yes, every tenant has to pay the deposit before moving in. Deposit equals to 1-month rent. The deposit is returned to the tenant after the stay as long as everything is ok with the room and there are no missing payments.

Do I have my own bathroom and kitchen?

Each room has a private bathroom. The kitchen is located on each floor and is shared with the others.

What is the minimum rental period?

The minimum lease period is 2 months.

How do I pay after booking the room?

You would have to pay for your booking via bank transfer based on the invoice we send to your e-mail.

How do I pay for the room?

Each month you will receive an invoice to your email. You pay for the current month, and the payment deadline is the 10th day of each month.

What if I cancel my booking before the move-in date?

If you notify us at least 2 weeks prior to your contractual move-in date, we will refund 100% of the deposit. If you notify us 7-14 days prior to the contract date, we will refund 50% of the deposit. In case you inform us about your cancellation less than 7 days prior to your move-in date, no deposit will be refunded.

Whom do I contact if something is wrong in my room?

You need to inform the administration in the Student Hotel and they will solve the problem as soon as possible.

Can I share the same room with my girlfriend/boyfriend?

Yes, sure you can! We have many double and lux rooms available.

Can I have my own fridge in the room?

Yes you can.

Do I get the bed sheets and pillow/blanket when I move in?

Yes, we will provide you with all that.

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